TRANSPARENCY FIRST

Returns & Refund
Policy

We believe that clear boundaries make for better relationships. This policy outlines our approach to returns, refunds, and cancellations, ensuring a fair, transparent, and respectful experience for everyone involved.

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Third-Party Products

NEED TO KNOW

Ilene does not directly process returns, exchanges, or refunds for third-party products featured on this site. Each vendor maintains their own independent return policies and processing protocols.

To initiate a return or resolve an issue with a third-party item, please follow the specific vendor links provided on the respective product pages. We strongly recommend reviewing each vendor's individual policy prior to finalizing your purchase.

Need help finding the correct link or vendor details? We're happy to point you in the right direction.

Service Guidelines

Professional Service Terms

Professional coaching session in a natural light setting

Coaching & ABT Sessions

Our coaching methodology is built on mutual respect for time and preparation. To ensure the highest quality of service for all clients, we adhere to the following session protocols:

24-Hour Cancellation: Any requests to reschedule or cancel a session must be submitted at least 24 hours in advance.
No-Shows: Failure to attend a scheduled session without prior written notice will result in a full charge for the blocked time.
Completed Sessions: Due to the deeply personalized nature of our consulting and advisory services, refunds are not provided for sessions that have already been conducted.

Digital Products & Downloads

To protect the integrity of our intellectual property and the immediate value delivered, we maintain a strict policy regarding our digital library and downloadable resources.

Final Sale Status: Once a digital file has been accessed, viewed, or downloaded, the transaction is considered final and non-refundable.
Technical Exceptions: If you experience verifiable technical issues preventing you from accessing the file, please contact us within 48 hours for a replacement.
Satisfaction Guarantees: Exceptions to this policy are made strictly in cases where a specific satisfaction guarantee was explicitly advertised on the product page at the time of purchase.

Digital products and organized resources on a tablet screen

FLEXIBLE COMMITMENT

Community Membership

We believe in the transformative value of our community, but we also honor your freedom. Your membership is designed with absolute flexibility, ensuring you can participate on your own terms without rigid long-term commitments.

Control your subscription at any time
No hidden cancellation fees
Retain access until the end of your billing cycle

THE DETAILS

Membership Rules

Cancel anytime prior to your next billing date
No prorated refunds for partial months
7-day refund window strictly for annual billing

Contact Support

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ORDER RESOLUTION

Damaged or Incorrect

We partner with trusted independent creators to fulfill your orders. While rare, transit issues happen. If a product arrives damaged or you receive the wrong item, here is exactly how we will make it right.

Step 1: Contact the Vendor

Because your order ships directly from the creator's studio, their support team is always the fastest way to arrange a replacement. You can find their direct contact information on the original product page or your order receipt.

Step 2: Let Ilene Step In

If you have reached out to the vendor and have not received a satisfactory resolution within 48 hours, please contact us. We act as your liaison and will personally follow up with the brand to ensure your issue is resolved fairly and promptly.

Returns & Refund
Policy

Third-Party Products

NEED TO KNOW

Service Guidelines